Refund & Return Policy

Refund & Return Policy

Last updated: April 17, 2026

At TellinCloset, we want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help.

Return Eligibility

You may return an item within 7 days of delivery if:

• The item is unworn and in its original condition
• The item is in its original packaging with all tags attached
• You have proof of purchase (order confirmation email or receipt)

Non-Returnable Items

• Items worn or used after delivery
• Items without original packaging or tags
• Sale or clearance items (marked as final sale)
• Custom or personalized orders

How to Initiate a Return

1. Contact us at [email protected] with your order number and reason for return
2. Our team will review your request and provide return instructions within 24 hours
3. Ship the item back to us at the provided address (return shipping is the buyer’s responsibility unless the item is defective or incorrect)

Refund Process

• Once we receive and inspect the returned item, we will notify you via email
• Approved refunds are processed within 5–7 business days
• Refunds are issued to the original payment method (mobile money, bank account, or card)
• Shipping fees are non-refundable unless the return is due to our error

Exchanges

We offer exchanges for different sizes, subject to availability. To request an exchange, contact us at [email protected] with your order number and preferred size.

Defective or Wrong Items

If you receive a defective or incorrect item:

• Contact us within 48 hours of delivery with photos of the issue
• We will arrange a free return pickup or provide a prepaid shipping label
• You will receive a full refund or replacement at no additional cost

Contact Us

For any return or refund questions:

• Email: [email protected]
• Website: tellincloset.com/contact-us